Terms of Service

1. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding contract to use the Service. By using the Service on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms.

2. Account Registration

To access the Service you must authenticate through your Shopify store via OAuth. You agree to:

• Provide accurate and complete information during the authentication process.
• Maintain the security of your Shopify credentials and notify us immediately at support@ripplux.com if you suspect unauthorized access.
• Accept responsibility for all activities that occur under your account.

3. Subscription and Payment

Certain features of the Service require a paid subscription.

• Billing. Subscription fees are billed in advance on a monthly basis via Stripe. By providing payment information you authorize us to charge the applicable fees.
• Free Trial. Eligible plans may include a 14-day free trial. After the trial period, your subscription will automatically renew and your payment method will be charged unless you cancel before the trial ends.
• Price Changes. We reserve the right to change subscription prices with at least 30 days' advance notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new price.
• Refunds. All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy.
• Cancellation. You may cancel your subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law or regulation, including data protection laws.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Scrape, crawl, or use automated tools to extract data from the Service without our written permission.
• Introduce malware, viruses, or other malicious code.
• Use the Service to infringe third-party intellectual property rights.
• Resell, sublicense, or commercially exploit the Service without our prior written consent.
• Interfere with or disrupt the integrity or performance of the Service or its underlying infrastructure.

5. Third-Party Integrations

The Service integrates with third-party platforms including Shopify, Meta (Facebook), Google Ads, and Stripe. Your use of those platforms is governed by their respective terms of service. We are not responsible for the acts or omissions of third-party providers. By connecting a third-party account you represent that you have the right to grant us access to that account as necessary to provide the Service.

6. Intellectual Property

The Service and its original content, features, and functionality are owned by Ripplux and are protected by Canadian and international copyright, trademark, and other intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service solely for your internal business purposes.

7. Your Data

You retain all rights to the data you provide or import into the Service ("Customer Data"). By using the Service you grant Ripplux a worldwide, royalty-free licence to host, store, transmit, and process Customer Data solely to provide and improve the Service.

You represent and warrant that you have all necessary rights and permissions to provide Customer Data to us and to authorize our processing of that data as described in our Privacy Policy.

We will not sell or share your Customer Data with third parties for their own marketing purposes.

8. Confidentiality

Each party may have access to Confidential Information of the other party. Each party agrees to: (a) keep the other party's Confidential Information strictly confidential; (b) not disclose it to any third party without prior written consent; and (c) use it only to fulfill obligations under these Terms. "Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given its nature and the circumstances of disclosure.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. Insights and recommendations provided by the Service are for informational purposes only and do not constitute financial, legal, or professional advice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RIPPLUX, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE.

IN NO EVENT SHALL RIPPLUX'S TOTAL AGGREGATE LIABILITY EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO RIPPLUX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100).

11. Indemnification

You agree to indemnify, defend, and hold harmless Ripplux and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your Customer Data; or (c) your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Service at any time, with or without cause or notice, if we believe you have violated these Terms or for any other legitimate business reason.

Upon termination, your right to use the Service will immediately cease. Sections 6, 7, 8, 9, 10, 11, 14, and 15 shall survive termination.

13. Modifications to the Service

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time. We will provide reasonable advance notice of material changes where practicable. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be submitted to binding arbitration in Toronto, Ontario, Canada, conducted in English under the Arbitration Rules of the ADR Institute of Canada, Inc.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm pending the resolution of a dispute.

15. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ripplux regarding the Service and supersede all prior agreements.
• Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
• Waiver. Failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
• Assignment. You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force Majeure. Ripplux shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disasters, or internet outages.

16. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. For material changes we will provide at least 30 days' notice by email or by a prominent notice on the Service. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance.

17. Contact Us

If you have questions about these Terms, please contact us at: